Refund & Cancellation Policy
Last updated — June 2026
Damaged, wrong or missing items
If your order arrives damaged, incorrect or incomplete, contact us within 48 hours of delivery with a photo of the product and packaging. We will replace it or issue a full refund — your choice.
Returns on food products
As dates are a perishable food product, we cannot accept returns of opened jars for reasons other than quality issues. Unopened jars in original condition may be returned within 7 days of delivery; return shipping may apply.
Cancellations
You can cancel your order any time before dispatch for a full refund. Once dispatched, the order cannot be cancelled, but you may refuse delivery of a COD order or initiate a return per the terms above.
Refund timelines
Approved refunds are processed within 5–7 business days to the original payment method. COD refunds are made via bank transfer or UPI.
How to raise a request
WhatsApp us at +91 98765 43210 or email hello@getpuredates.com with your order ID.